Webinar bookings

  • Live webinars and other training sessions are scheduled to run on specific dates at specific times.
  • The time and date is specified at the time that you make your booking. 
  • Webinar payments are collected in advance at point of reservation of place(s).
  • Your webinar link is specific to you and cannot be shared with any other person – only one person can log in with each link.
  • In the event of us cancelling any training webinars we will offer you the opportunity to move to the next available occurrence of that webinar or to access the on demand version or to cancel your place and receive a full refund.
  • We offer a full refund on any place booked on one of our webinars at any point up to 14 days prior to the scheduled event date. Cancellations made between 7 and 14 days prior to the scheduled event date will receive a 50% refund. Cancellations made 7 days prior to the scheduled event date will not be eligible for any refunds.
  • Everyone who has booked and paid for a place on a webinar will receive a copy of the webinar slides and a recording of the webinar after the event even if they did not attend the live event themselves.
  • If you are under 18 you must obtain permission from a parent or guardian to use our services.
  • If you attend one of our webinars and feel you did not get value for money then contact us after the event to arrange a refund. To qualify for the refund you must attend the webinar and be present for at least half of the delivery time and then contact us immediately after either you leave the webinar or the webinar is finished. We do not offer refunds to people who book onto the webinar but then do not show up as they have access to the recording of the webinar after the event. We cannot refund you once you’ve received the webinar recording.

Free digital marketing surgery sessions

  • We offer one free half hour surgery session per company which can be attended by up to three people from that company
  • These sessions are delivered by Zoom and scheduled for an agreed time.
  • If you need to reschedule then please contact us at least 24 hours before the session time and we will do our best to accommodate you.
  • If a surgery session is cancelled with less than 24 hours notice or you do not join the call at the agreed time without letting us know then we cannot guarantee to reschedule the session.

Tailored training

  • We offer tailored training for individuals or groups within organisations with a minimum period of one hour
  • These sessions will be delivered via Zoom at times and dates that we will agree with you in advance
  • Payment for such sessions must be received in advance of the first training session and the dates and times are not confirmed until payment is received
  • Tailored training is developed for the specific requirements of a particular organisation and our quoted price includes time spent by our trainers learning about your organisation, familiarising themselves with your requirements and preparing the training sessions. For this reason we cannot refund training sessions once they are booked unless we ourselves need to cancel.
  • If you need to change the time of an agreed training session we will do our best to accommodate you subject to our availability as long as you let us know at least 24 hours in advance of the booked session.
  • In the event of the trainee not showing up to the session with less than 24 hours notice we cannot guarantee to reschedule the session and no refund will be issued.
  • We will agree with you how many attendees there will be for each training session and you are free to send a substitute if one of the original trainees is not available.
  • Additional trainees added to the session beyond the number originally agreed will require additional payment.

Retained hours

  • We work with some clients on a retainer basis where we agree a number of hours to be available to that client during a month.
  • We agree at the start of each month how the client would like the retained hours to be used during that month, either in a meeting or via email.
  • During the monthly planning meeting we will give our best estimate of how long desired tasks are likely to take however we cannot guarantee to complete all the client’s desired tasks during the retained hours. Where desired tasks cannot be completed in the retained hours available, the client has the option to carry tasks over to the next month or to book more hours during the current month (subject to our availability).
  • Retained hours cannot be carried over beyond the end of the calendar month in which they are delivered.
  • We invoice for retained hours at the end of each month.
  • Our retainers have a three month notice period.

On demand / video courses

  • We offer a 14 day money back guarantee on our video courses. If, within 14 days of buying a course, you decide that it’s not for you just email i[email protected] letting us know the reason and we will process your refund.

Web development projects

  • We will provide a quotation for web development projects based on a brief agreed with the client and this brief will detail what is and is not covered within the scope of the work.
  • Once you have formally accepted this quotation we will book the work in and confirm timescales – the time cannot be allocated to the project until the quotation is formally accepted.
  • We will invoice for half of the cost of the project as soon as you have accepted the quotation and the other half once the project has been completed (as defined in the agreed brief).
  • Any work beyond the scope agreed in the brief (for example new functionality, additional pages or other content, further rounds of amends beyond those detailed in the agreed brief) will be charged at our standard hourly rate of £75 + VAT.


  • All training materials are subject to copyright and hence must not be copied or shared.
  • Webinar links are specific to the named individual who booked the webinar place and must not be shared.
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